Help & Guide


                


Please inform us promptly when the applicant or the secondary has changed in your company. Check Q15

Login Help

Q1. Access on smart phone or tablet (how to add a device)

To enable access on your smartphone or a tablet, you will be issued with separate Individual IDs for each device.
A maximum of 3 devices can be added by a registered individual user.
To add a device, please follow the steps below.
Now catch the latest updates from MarkLines while on the move or between meetings.

Add device

 

Q2. Error message: "Your ID became invalid on your Computer"

This message typically displays when MarkLines no longer recognizes the cookies on your computer. This can happen if you changed computers, haven't used MarkLines for a long time, modified browser settings or updated software, or are using an iPhone or iPad with the private browsing functions turned on.
- If you have recently changed computers, or are using new tablet or smartphone, complete the Change PC form. We will send you a notification by email within a few minutes, validating the computer change.
- If you haven't used MarkLines for a long time or if you have deleted your cookies, try enabling your individual ID.
- Check to see if your browser is accepting cookies.
- Try unlocking protected mode.
- Add MarkLines to the trusted sites..
- Check your company's network settings.
- When using an iPhone or iPad, confirm that you do not have private browsing functions turned on here.

 

Q3. Error message: "Invalid User ID or password"

IDs and Passwords are case sensitive. Double-check that you are entering them correctly.Cut and paste the ID and password emailed to you from MarkLines.
- If you continue to get an error message, email info@marklines.com. Include your full name and a description of the problem.
- You can also try to contact us by phone during normal business hours. We will respond by email shortly.

 

Q4. You keep getting sent back to the login screen.

When using a computer:
This usually occurs when MarkLines doesn't recognize the cookies on your computer. Try the following procedures to fix this issue.Check to see if your browser is accepting cookies.
- Try enabling your individual ID.

When using an iPhone or iPad:
Private browsing functions may be turned on, so please confirm your settings here.

 

Q5. Forgot ID or password

Complete the ID/Password inquiry form. We will email your ID and password within a few minutes. If you get the message, "Enter correct name and email address" see No. 3 above.

 

Q6. Error message: "Enter correct name and email address"

If you receive this message when submitting the ID/Password Inquiry form (No. 8 below), make sure you enter your full name and email address (the information you used when registering).If you continue to get an error message, email info@marklines.com. Please include your full name and a description of the problem. We will respond by email shortly.

 

Q7. Change password

Create your own personalized password.  

Change password

 

Q8. Using MarkLines on another computer(or tablet / smartphone)

If you are a current user and wish to access MarkLines on a new or different computer:Complete the Change PC form. We will send you a notification by email within a few minutes, validating the computer change.
- Login to MarkLines using your ID and Password on the new computer. IDs and Passwords are case sensitive.
- If you get an error message after submitting the Change PC form that says, "Invalid User ID or E-mail", Double-check that you are entering them correctly. If you still get an error, email info@marklines.com. Please include your full name and a description of your problem.
- You can also try to contact us by phone during normal business hours.

 

Q9. Using MarkLines with an iPhone or iPad

MarkLines verifies login status with cookies, so we recommend that private browser functions be deactivated. Details about settings can be found below.

Items to be confirmed when using MarkLines with an iPhone or iPad.

 

Q10. Logging off (Stop automatic login)

Go to the stop automatic login page to disable this feature. Be sure to uncheck the "Remember me" box the next time you login. To reactivate automatic login, check the "Remember me" box on the login screen.


Procedure to change your registered information

Q11. Edit Profile

Update your profile with changes to your contact information.

Edit Profile

 

Q12. OEM & Supplier update alerts

Select which information of OEM and Supplier you wish to receive.

OEM & Supplier update alerts

 

Q13. Statistics Alerts

Select which production and sales statistics alerts to receive.

Statistics Alerts

 

Q14. Product & Service News settings

Select which Product & Service News subscriptions you wish to receive.

Product & Service News settings 

 

Account Maintenance

Q15. Change the applicant, the secondary or other contact persons

To change the contact persons such as the applicant or the secondary in your company, complete the change-of-applicant form and fax it to (+81-(0)3-5785-1370) or email it to info@marklines.com.

 

Q16. Register a new user (Corporate Members)

Follow this process to register individual users under a corporate membership. You will need your Corporate Member ID and password. MarkLines will send IDs and passwords directly to users within a few minutes. Alternatively, if you wish to register several users at once, you can fill out the registration form. MarkLines will register these users and send IDs and passwords directly to them.
Depending on your contract, there may be restrictions on the number of users that are allowed. Contact your sales representative or email us at info@marklines.com for more information.

 

Q17. Delete a user

Only the owner of the individual ID or the person in charge of the account (account holder) at your company can request to delete an ID. Send an ID deletion request by email. We will notify you when it has been deleted.

Delete a user

 

Q18. Change users

Delete the current user according to the process in #17 above.
- After the user is deleted, complete the register a new user process as described in #16 above. A corporate ID and Password are required for user registration.
- If you cannot get your corporate ID and Password from the person in charge of the account at your company (account holder), email us at info@marklines.com. Please include your company name and contact information.
- You can also try to contact us by phone during normal business hours.

 

Q19. Add or change a domain name

Fill out the domain update form and send it to info@marklines.com. Make sure to specify the reason for the change.