Error message: "Your ID became invalid on your Computer" ―Using Microsfoft Edge


If you receive Error message: "Your ID became invalid on your Computer" when using MarkLines.
Below tips might help sovle your problem. Please check the settings by steps.

Step 1. Check before porceeding
Step 2. Accept Cookies settings
Step 3. Cannot resovle from the above


Step 1. Check before proceeding

Have you changed to another computer, or have you changed your browser

If you have changed your computer, it is necessary to apply the change. Otherwise you will receive Error message: "Your ID became invalid on your Computer"

Please refer to below for Computer change

Change PC

Deleted Cookies or have not used MarkLines for a long time.

If you haven't used MarkLines for a long time or if you have deleted your cookies, please try enabling your individual ID.

Enabling your individual ID

If the above cannot solve your problem, please proceed to Step 2.


Step2.Accept Cookie Settings

*Before changing browser settings, please consult your internal IT department regarding your company's security policy.
*If you are uncertain about cookie settings and use any browser other than Internet Explorer, contact Customer Support Center(info@marklines.com).

1.Open Microsoft Edge and click the gear icon on the top right-hand corner( …), then click "Settings"

Accept Cookie Settings1

2. From "Settings" menu click "Cookies and site permissions", go to "Manage and delete cookies and site data", turn on "Allow sites to save and read cookie data (recommended)"

Accept Cookie Settings2

Accept Cookie Settings3

3. You might have resolved the error messages through the above settings.
For enabling your individual ID, please enter your individual ID and email address, then click "Send" button. Your individual ID will be automatically valid.
If you still confront invalid ID, please proceed to Step 3.

Enabling your individual ID


Step3. Cannot got resolved from the above steps

If having completed the above steps but still receive "Invalid User ID or password" messsage, please try to delete MarkLines Cookie data reserved in Edge, and log-in again

1.Open Microsoft Edge and click the gear icon on the top right-hand corner( …), then click "Settings"

2. From "Settings" menu click "Cookies and site permissions", go to "Manage and delete cookies and site data" data"

delete MarkLines Cookie data1

3. Click "See all cookies and site"

delete MarkLines Cookie data2

4. Search "MarkLines" and delete all the related Cookie data

delete MarkLines Cookie data3

5. From the above settings might help revolve the error messsage.
Go back to enabling your individual ID page ,inputyour individual ID and email address, then click "Send" button.
Please log-in again as your indivual ID has been reset.