Procedure

FAQ

When you forgot your ID or Password

Q1, I forgot my Individual ID and Password.

If you click the following button below, the screen for you to enter your Name and E-mail address will be displayed. Enter accordingly and submit. You will be sent back an e-mail message containing your Individual ID and Password.

ID/Password Inquiry

Q2, I get an error message on the Password Inquiry Page.

Please check that you are entering your name and email address correctly. Please check you are entering your full name. If you still continue to get an error message, click the button below to send an e-mail message to us. Include your full name. After sending it you will be sent back your Individual ID and Password via e-mail.

ID/Password Inquiry

When you can't log in after entering your individual ID and Password

Q3, I get the error message: Please enter correct "ID" and "Password".

IDs and Passwords are case sensitive. Please check that you are entering them correctly. One way to ensure that you enter them correctly is to 'cut and paste' them from the e-mail message sent to you. If you still continue to get an error message, click the button below to send an e-mail message to us. Include your full name. After sending it you will be sent back your ID via e-mail.

Q4, It says: "Your ID became invalid at your Computer"

You need to enable your Individual ID. Please click on the button below and enter your Individual ID and E-mail address. Your Individual ID will be automatically valid. If you get an error message that says: Please enter correct "ID" and "E-Mail Address"., then please refer to Question 8.

For enabling ID

Q5, A page fails to load properly and goes white.

We need to verify your computer settings/configurations, so please contact our Customer Support Center (info@marklines.com).

Q6, I get sent back to the login screen.

Please set your browser to accept cookies by following the procedure in the Internet Option. If you still get sent back to the login screen, please contact our customer support center (info@marklines.com).

When you change or use different computers

Q7, What should I do if I change my computer or use another computer?

>>>When the same user changes only the computer.
Please click on the button below you will be redirected to the computer change screen, where you need to enter your individual ID and email address. After entering your individual ID / email address, click "send" button, you will be able to log-in from the new / different computer. If you get an error message on the Computer Re-registration Screen that says: Please enter correct "ID" and "E-Mail Address"., then please refer to Question 8.

Change PC

>>>When the computer is changed according to the user change.
Please refer to Question 10.

Q8, I get an error message about changing my computer or enabling my individual ID.

IDs and Passwords are case sensitive. Please check that you are entering them correctly. If you still continue to get an error message, click the button below to send an e-mail message to us. Include your full name. After sending it you will be sent back an individual ID and Password that enable you to re-register.

Customer Support Center

When you wish to delete your individual ID

Q9, Either identical person or the applicant can request for the ID deletion.

Please click the below button to send an e-mail message to us. Include the user's full name and email address. We'll send email message to notify you of the completion of the ID deletion.

ID Deletion Request

When you wish to change the user of the individual ID

Q10, What should I do if I wish to change the user of the individual ID?

Please delete the current user according to Question 9. After the user deletion, please register a new user from the below link.
Individual User Registration

Corporate ID and Password are required for user registration. Please ask the person in charge of the contract(applicant) at your company for the Corporate ID and Password. If you wish to know the contact information of the person in charge of the contract(applicant) at your company, please click the below button to send an e-mail message to us. Include your company's name and contacts.

Customer Support Center

When you change the applicant

Q11, What should I do if I wish to change the person in charge of the contract(applicant)?

Please click the below button to send Change-of-Applicant form to us. Please print the form and fill in the changes then send it by fax(+81-(0)3-5114-8715) or e-mail(info@marklines.com).

Change-of-Applicant

When you wish to stop the Automatic Login Function

Q12, What should I do if I wish to login with the ID and Password?

Please click the button below, and then click "NEXT". The function will be inactivated. But if you login on the login page with the "Automatically Log-in" box checked, you will login automatically again. If you login with the "Automatically Log-in" box unchecked, you will continue to login with the ID and Password.

Stop Automatic Login