(1) To use with iPhone or iPad

【Detailed setup procedure】

If the background within the red borders at the top and bottom of the browser screen is black or dark,
the "Private Browsing" feature is enabled and must be turned off.

Screen image when the "Private Browsing" feature is enabled.

How to turn off Private Browsing (external site)

iPhone

iPad

(2) To use with Android

Disable Incognito mode in Chrome (external site)

Android

PC

If you receive an error message below saying that "Your ID became invalid on your Computer" after carrying out the procedure noted above,
input your individual ID and registered email address and tap (click) the send button to reset your ID.
After resetting, please log in again.

Forgot ID or Password