J.D. Power releases 2025 U.S. Automotive Brand Loyalty Study On September 24, J.D. Power released its 2025 U.S. Automotive Brand Loyalty Study, which showed that while tariffs have introduced greater volatility into shopping behaviors, brands with strong reputations, such as Toyota and Honda, continue to retain loyal customers.  Brand loyalty overall averaged 49% across all nameplates and segments in this 2025 study, slightly less than the 50% f...

News  Updated at: 2025/09/26

Genesis, Hyundai top J.D. Power 2025 U.S. Tech Experience Index Study On August 21, J.D. Power released its 2025 U.S. Tech Experience Index (TXI) Study with the addition of a smart vehicle category that highlights the growing use of artificial intelligence (AI) in vehicles. Several of these features, including smart ignition, climate control and driver preferences, ranked in the top 10 of the 2025 study for low problems experienced and high satis...

News  Updated at: 2025/08/30

Tesla still leads in EV charging satisfaction as industry focuses on reliability The latest J.D. Power 2025 U.S. Electric Vehicle Experience Public Charging Study shows EV charging reliability is improving, with failed charging attempts dropping to their lowest level in four years. Only 14% of EV owners reported visiting a charger without success, down from 19% last year. Despite this progress, overall satisfaction with both Level 2 and DC fast c...

News  Updated at: 2025/08/14

Porsche, MINI lead in 2025 J.D. Power U.S. APEAL Study On July 24, J.D. Power released its 2025 U.S. Automotive Performance, Execution and Layout (APEAL) Study, which was based on responses from 92,964 owners of new 2025 model-year vehicles who were surveyed after 90 days of ownership. Overall satisfaction was 851 (on a 1,000-point scale), an increase of 4 points from a year ago and the highest level since the study was last redesigned in 2020. T...

News  Updated at: 2025/07/26

Lexus, Nissan top 2025 J.D. Power Initial Quality Study, infotainment remains problematic On June 26, J.D. Power released its annual 2025 U.S. Initial Quality Study (IQS), which records the number of problems in 10 key areas cited by owners in the first 90 days of ownership. While half of the top problems industry-wide remain infotainment issues, results improved slightly in 2025, though owners are having more touchscreen-related problems due to ...

News  Updated at: 2025/06/28

J.D. Power features production plant quality awards in 2025 U.S. study On June 26, J.D. Power released its annual 2025 U.S. Initial Quality Study (IQS), which records the number of problems per 100 vehicles (PP100) in 10 key areas cited by 92,694 owners of new 2025 model-year vehicles in the first 90 days of ownership. As part of its study, J.D. Power recognizes the top production plants of the year. Plant quality awards are based on defects and ...

News  Updated at: 2025/06/28

Canadian EV preference holds steady, brands change in J.D. Power study On May 29, J.D. Power released its 2025 Canada Electric Vehicle Consideration (EVC) Study, in which 28% its of respondents said would consider an EV, down from 29% a year ago and down from 34% in 2023. By contrast, in the U.S. the number of shoppers who say they are either “very likely” or “somewhat likely” to consider an EV is 59% in 2025, unchanged from 2024.  Howev...

News  Updated at: 2025/05/29

J.D. Power releases 2025 U.S. Electric Vehicle Consideration (EVC) Study On May 15, J.D. Power released its 2025 U.S. Electric Vehicle Consideration (EVC) Study that compiled responses from 8,164 consumers from January through April who intend to buy or lease a new vehicle in the next 12 months. The 2025 study revealed that 24% of vehicle shoppers say they are “very likely” to consider purchasing an EV and 35% say they are “somewhat likely,...

News  Updated at: 2025/05/16

BMW iX, Hyundai IONIQ 6 top J.D. Power study as EV ownership satisfaction rises On February 25, J.D. Power noted in its 2025 U.S. Electric Vehicle Experience (EVX) Ownership Study that owners of both premium and mass market BEVs are expressing an increase in sentiment this year, fitting in well with the fact that BEVs reached a market share of 9.1% in 2024, up from 8.4% in 2023, as a number of new mass market BEV models arrived.  The Inflation R...

News  Updated at: 2025/02/26

Lexus and Buick top J.D. Power 2025 U.S. Vehicle Dependability Study On February 13, J.D. Power released its 2025 U.S. Vehicle Dependability Study (VDS), based on responses from 34,175 original owners of 2022 model-year vehicles after three years of ownership, which shows that problems after three years of ownership have reached the highest level since 2009. The results were not unexpected given the results of the J.D. Power 2022 Initial Quality ...

News  Updated at: 2025/02/15

J.D. Power releases 2024 U.S. OEM ICE App Report, with Hyundai at top On December 10, J.D. Power released its 2024 U.S. OEM ICE App Report. In it, J.D. Power demonstrates that connectivity-related issues remain a significant hurdle for manufacturers’ mobile apps for internal combustion engine (ICE) vehicles. Nearly one-third (32%) of owners said they experienced app connectivity issues, a slight increase from 29% in 2023. Additionally, 61% of r...

News  Updated at: 2024/12/11

2024 China VDS: FAW Hongqi ranks highest among Chinese domestic brands On October 31, J.D. Power, an American data analytics, software, and consumer intelligence company, released the 2024 China Vehicle Dependability Study (VDS). The study is based on responses from 33,317 vehicle owners who purchased their vehicles between January 2020 and June 2023. The study includes 229 models from 44 different brands, with data collected from February throug...

News  Updated at: 2024/11/06

J.D. Power study finds consumer confidence in AV tech improves slightly On October 22, J.D. Power released its 2024 Mobility Confidence Index (MCI) Study, noting that consumer confidence in fully autonomous vehicles increased by two points in the 2024 survey, reaching 39 points on a 100-point scale, matching levels recorded in 2022.   Safety issues are the primary concerns, with 83% of study respondents expressing a need for more safety data bef...

News  Updated at: 2024/10/29

Toyota, Honda, Lexus, Porsche, Ford lead J.D. Power 2024 U.S. Automotive Brand Loyalty Study On September 25, J.D. Power released its 2024 U.S. Automotive Brand Loyalty Study showing that brand loyalty leaders including Toyota, Honda and Lexus have been able to grow their respective shares of loyal customers amid stagnation experienced of other brands. “Toyota and Honda are benefitting from increased availability of hybrid vehicles, with Honda ...

News  Updated at: 2024/09/26

2024 China APEAL Study: Chery ranks highest among Chinese domestic brands On August 22, J.D. Power, a market research company, released the 2024 China Automotive Performance, Execution and Layout (APEAL) Study. The study is based on responses from 32,728 owners of gasoline-powered vehicles who purchased their new vehicles between June 2023 and March 2024. The study includes 221 models from 48 different brands, and data was collected from December...

News  Updated at: 2024/08/27

Genesis, Hyundai top J.D. Power 2024 U.S. Tech Experience Index (TXI) study On August 22, J.D. Power released the 2024 U.S. Tech Experience Index (TXI) Study, which focuses on the user experience with advanced vehicle technologies and is based on responses from 81,926 owners of new 2024 model-year vehicles surveyed after 90 days of ownership.  Genesis ranks highest overall and highest among premium brands for innovation for a fourth consecutive ...

News  Updated at: 2024/08/27

J.D. Power releases 2024 U.S. Seat Quality and Satisfaction Study On August 15, J.D. Power released its 2024 U.S. Seat Quality and Satisfaction Study, based on responses from 99,144 purchasers and lessees of new 2024 model-year vehicles who were surveyed after 90 days of ownership.  Seat quality is measured by the number of problems and level of satisfaction experienced per 100 vehicles during the first 90 days of ownership, with a lower score r...

News  Updated at: 2024/08/27

J.D. Power 2024 NEV initial quality study finds least number of defects in Chinese NEVs According to J.D. Power, Inc.’s 2024 China new-energy vehicle (NEV) initial quality study, NEVs made by a Chinese emerging automaker had the least number of defects, while the largest number of defects were pointed out in NEVs made by non-Chinese automakers. The subjects of the study, who bought a new NEV such as electric vehicles (EVs) and plug-in hybrid ve...

News  Updated at: 2024/08/19

J.D. Power releases 2024 U.S. Electric Vehicle Experience (EVX) Public Charging Study On August 14, J.D. Power released findings from its 2024 U.S. Electric Vehicle Experience (EVX) Public Charging Study, which increased in overall satisfaction for a second consecutive quarter. The EVX study, done in collaboration with PlugShare, measures EV owners’ satisfaction across 10 factors with Level 2 charging stations and DC fast charger stations. Resp...

News  Updated at: 2024/08/16

Leapmotor ships first batch of EVs to Europe in July On July 30, Stellantis announced that this month, Leapmotor International has shipped the brand's first batch of EVs to Europe from Shanghai, China. The lot is made up of the C10 SUVs and T03 cars, both equipped with cutting-edge technology and built in accordance with global design and safety standards. The C10 is based on Leapmotor’s self-developed LEAP3.0 technology architecture. It featur...

News  Updated at: 2024/08/07