BMW iX, Hyundai IONIQ 6 top J.D. Power study as EV ownership satisfaction rises On February 25, J.D. Power noted in its 2025 U.S. Electric Vehicle Experience (EVX) Ownership Study that owners of both premium and mass market BEVs are expressing an increase in sentiment this year, fitting in well with the fact that BEVs reached a market share of 9.1% in 2024, up from 8.4% in 2023, as a number of new mass market BEV models arrived.  The Inflation R...

News  Updated at: 2025/02/26

Lexus and Buick top J.D. Power 2025 U.S. Vehicle Dependability Study On February 13, J.D. Power released its 2025 U.S. Vehicle Dependability Study (VDS), based on responses from 34,175 original owners of 2022 model-year vehicles after three years of ownership, which shows that problems after three years of ownership have reached the highest level since 2009. The results were not unexpected given the results of the J.D. Power 2022 Initial Quality ...

News  Updated at: 2025/02/15

J.D. Power releases 2024 U.S. OEM ICE App Report, with Hyundai at top On December 10, J.D. Power released its 2024 U.S. OEM ICE App Report. In it, J.D. Power demonstrates that connectivity-related issues remain a significant hurdle for manufacturers’ mobile apps for internal combustion engine (ICE) vehicles. Nearly one-third (32%) of owners said they experienced app connectivity issues, a slight increase from 29% in 2023. Additionally, 61% of r...

News  Updated at: 2024/12/11

2024 China VDS: FAW Hongqi ranks highest among Chinese domestic brands On October 31, J.D. Power, an American data analytics, software, and consumer intelligence company, released the 2024 China Vehicle Dependability Study (VDS). The study is based on responses from 33,317 vehicle owners who purchased their vehicles between January 2020 and June 2023. The study includes 229 models from 44 different brands, with data collected from February throug...

News  Updated at: 2024/11/06

J.D. Power study finds consumer confidence in AV tech improves slightly On October 22, J.D. Power released its 2024 Mobility Confidence Index (MCI) Study, noting that consumer confidence in fully autonomous vehicles increased by two points in the 2024 survey, reaching 39 points on a 100-point scale, matching levels recorded in 2022.   Safety issues are the primary concerns, with 83% of study respondents expressing a need for more safety data bef...

News  Updated at: 2024/10/29

Toyota, Honda, Lexus, Porsche, Ford lead J.D. Power 2024 U.S. Automotive Brand Loyalty Study On September 25, J.D. Power released its 2024 U.S. Automotive Brand Loyalty Study showing that brand loyalty leaders including Toyota, Honda and Lexus have been able to grow their respective shares of loyal customers amid stagnation experienced of other brands. “Toyota and Honda are benefitting from increased availability of hybrid vehicles, with Honda ...

News  Updated at: 2024/09/26

2024 China APEAL Study: Chery ranks highest among Chinese domestic brands On August 22, J.D. Power, a market research company, released the 2024 China Automotive Performance, Execution and Layout (APEAL) Study. The study is based on responses from 32,728 owners of gasoline-powered vehicles who purchased their new vehicles between June 2023 and March 2024. The study includes 221 models from 48 different brands, and data was collected from December...

News  Updated at: 2024/08/27

Genesis, Hyundai top J.D. Power 2024 U.S. Tech Experience Index (TXI) study On August 22, J.D. Power released the 2024 U.S. Tech Experience Index (TXI) Study, which focuses on the user experience with advanced vehicle technologies and is based on responses from 81,926 owners of new 2024 model-year vehicles surveyed after 90 days of ownership.  Genesis ranks highest overall and highest among premium brands for innovation for a fourth consecutive ...

News  Updated at: 2024/08/27

J.D. Power releases 2024 U.S. Seat Quality and Satisfaction Study On August 15, J.D. Power released its 2024 U.S. Seat Quality and Satisfaction Study, based on responses from 99,144 purchasers and lessees of new 2024 model-year vehicles who were surveyed after 90 days of ownership.  Seat quality is measured by the number of problems and level of satisfaction experienced per 100 vehicles during the first 90 days of ownership, with a lower score r...

News  Updated at: 2024/08/27

J.D. Power 2024 NEV initial quality study finds least number of defects in Chinese NEVs According to J.D. Power, Inc.’s 2024 China new-energy vehicle (NEV) initial quality study, NEVs made by a Chinese emerging automaker had the least number of defects, while the largest number of defects were pointed out in NEVs made by non-Chinese automakers. The subjects of the study, who bought a new NEV such as electric vehicles (EVs) and plug-in hybrid ve...

News  Updated at: 2024/08/19

J.D. Power releases 2024 U.S. Electric Vehicle Experience (EVX) Public Charging Study On August 14, J.D. Power released findings from its 2024 U.S. Electric Vehicle Experience (EVX) Public Charging Study, which increased in overall satisfaction for a second consecutive quarter. The EVX study, done in collaboration with PlugShare, measures EV owners’ satisfaction across 10 factors with Level 2 charging stations and DC fast charger stations. Resp...

News  Updated at: 2024/08/16

Leapmotor ships first batch of EVs to Europe in July On July 30, Stellantis announced that this month, Leapmotor International has shipped the brand's first batch of EVs to Europe from Shanghai, China. The lot is made up of the C10 SUVs and T03 cars, both equipped with cutting-edge technology and built in accordance with global design and safety standards. The C10 is based on Leapmotor’s self-developed LEAP3.0 technology architecture. It featur...

News  Updated at: 2024/08/07

Porsche, Mini, Rivian brands lead in 2024 J.D. Power APEAL study On July 25, J.D. Power released results from its 2024 U.S. Automotive Performance, Execution and Layout (APEAL) Study, which was based on responses from 99,144 owners of new 2024 model-year vehicles who were surveyed after 90 days of ownership. Overall satisfaction was 847 (on a 1,000-point scale), an increase of 2 points from a year ago, while the BMW 7 Series was the highest-ranki...

News  Updated at: 2024/07/27

Ram, Porsche best in 2024 J.D. Power U.S. Initial Quality Study On June 27, J.D. Power released its 2024 U.S. Initial Quality Study, with Ram ranked as the highest brand overall for quality, and Porsche the best among premium brands. The study was based on responses from 99,144 car purchasers and lessees of new 2024 model-year vehicles that were asked about: infotainment; features, controls and displays; exterior; driving assistance; interior; po...

News  Updated at: 2024/06/28

2024 China NEV-IQS: REEVs excel in quality On June 6, J.D. Power, a research agency, released the 2024 China New Energy Vehicle Initial Quality Study (NEV-IQS). The study is based on responses from 9,791 vehicle owners who purchased their vehicle between June 2023 and January 2024. The study includes 105 models from 48 different brands, among which 74 have sufficient samples. The study was fielded from December 2023 through March 2024 in 81 citie...

News  Updated at: 2024/06/07

2024 China NEV-APEAL Study: International brands, domestic startups lead On May 30, J.D. Power, a market research company, released the 2024 China New Energy Vehicle - Automotive Performance, Execution and Layout (NEV-APEAL) Study. The 2024 study is based on responses from 9,937 NEV owners who purchased their vehicle between June 2023 and January 2024. The study includes 105 models from 48 different brands and was fielded from December 2023 throu...

News  Updated at: 2024/06/05

Lexus, Toyota lead J.D. Power 2024 U.S. Vehicle Dependability Study On February 8, J.D. Power released its 2024 U.S. Vehicle Dependability Study (VDS), based on responses from 30,595 original owners of 2021 model-year vehicles after three years of ownership, which shows increased levels of problems reported for nearly two-thirds of brands studied. Lexus ranked highest overall in vehicle dependability for a second consecutive year, with a score of...

News  Updated at: 2024/02/10

2023 China IQS: GAC Honda and Chery rank highest in respective segments On August 31, J.D. Power, a market research company, officially released the 2023 China Initial Quality Study (IQS). The 2023 study is based on responses from 34,648 owners who purchased their vehicles between June 2022 and March 2023. The study includes 230 models from 48 different brands and data was collected from December 2022 through May 2023 in 81 major cities across Ch...

News  Updated at: 2023/09/06

2023 China APEAL Study: Geely ranks highest among Chinese domestic brands On August 17, J.D. Power, a market research company, officially released the 2023 China Automotive Performance, Execution and Layout (APEAL) Study. The study is based on responses from 35,155 owners of gasoline-powered vehicles who purchased their new vehicles between June 2022 and March 2023. The study includes 230 models from 48 different brands and data was collected fro...

News  Updated at: 2023/09/06

Hyundai Transys rated high in J.D. Power’s seat quality study Hyundai Transys Ltd. (Hyundai Transys) announced that its products made the top 3 in the J.D. Power 2023 U.S. Seat Quality and Satisfaction Study released in August 2023, specifically in the categories of mass-market cars and SUV Seat. The seats for the Kia Rio came 2nd in the Mass Market Small/Compact Car segment, and the seats for the Kia Sorento tied for 2nd in the Mass Market Mid...

News  Updated at: 2023/08/22